Category Archives: Insights

The Making of the Starbucks Card

This week’s Black Friday (2021) marks the 20-year anniversary of the nationwide launch of the [...]

Omni-Service Retail (OSR)

This article aims to define a new category of retailer and coin a new term [...]

AI-driven Drive-thru

What does the drive-thru of the future look like? One thing for sure is that [...]

AI Primer for F&B Execs

As a Food & Beverage (F&B) technology executive, what do you need to know about [...]

Embracing the RFI-RFP Combo

I have been leveraging the Request For Proposal (RFP) as a tool to evaluate vendors [...]

Preparing for the Other Side of the V

Preparing for the other side of the V in the COVID-19 crisis.

Afraid of Ghost Kitchens?

The ghost kitchen-delivery model is poised to disrupt the restaurant industry. How should restaurant operators [...]

Conversational Ordering

Point-of-Sale (POS) application vendors are embracing a concept called Conversational Ordering for their Quick-Service customers. [...]

Restaurant Enterprise Service Bus (ESB)

A vendor ecosystem strategy that is common in the restaurant technology space is the best-of-breed strategy [...]

Restaurant Platform-as-a-Service (PaaS)

A trend we have been following in the restaurant technology space is a gradual move [...]