Category Archives: Insights
The Making of the Starbucks Card
This week’s Black Friday (2021) marks the 20-year anniversary of the nationwide launch of the [...]
Omni-Service Retail (OSR)
This article aims to define a new category of retailer and coin a new term [...]
AI-driven Drive-thru
What does the drive-thru of the future look like? One thing for sure is that [...]
AI Primer for F&B Execs
As a Food & Beverage (F&B) technology executive, what do you need to know about [...]
Embracing the RFI-RFP Combo
I have been leveraging the Request For Proposal (RFP) as a tool to evaluate vendors [...]
Preparing for the Other Side of the V
Preparing for the other side of the V in the COVID-19 crisis.
Afraid of Ghost Kitchens?
The ghost kitchen-delivery model is poised to disrupt the restaurant industry. How should restaurant operators [...]
Conversational Ordering
Point-of-Sale (POS) application vendors are embracing a concept called Conversational Ordering for their Quick-Service customers. [...]
Restaurant Enterprise Service Bus (ESB)
A vendor ecosystem strategy that is common in the restaurant technology space is the best-of-breed strategy [...]
Restaurant Platform-as-a-Service (PaaS)
A trend we have been following in the restaurant technology space is a gradual move [...]